Terms and Conditions

Welcome to TileCraft! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services. If you do not agree with any part of these terms, you may not access or use our website.

1. Introduction

These terms and conditions govern your use of the TileCraft website, including any orders placed for products and services offered on the site. TileCraft reserves the right to modify these terms at any time, and such changes will be effective immediately upon posting on the website. Your continued use of the website constitutes your acceptance of the revised terms.

2. Ordering and Payment

When you place an order through our website, you are making an offer to purchase the selected products. All orders are subject to availability and acceptance by TileCraft. We reserve the right to refuse any order for any reason. Prices for our products are subject to change without notice.

Payments must be made in full at the time of placing an order. We accept various forms of payment, including credit cards and PayPal. TileCraft uses secure payment gateways to ensure your payment information is protected.

3. Shipping and Delivery

We aim to process and dispatch all orders as quickly as possible. Delivery times may vary depending on your location and the availability of products. TileCraft is not responsible for any delays in delivery caused by external factors such as courier services or customs processing.

Shipping costs will be calculated at checkout based on the destination and the size of your order. Any applicable taxes or duties are the responsibility of the customer and must be paid upon receipt of the goods.

4. Returns and Refunds

If you are not completely satisfied with your purchase, you may return the products in their original condition within 30 days of receipt for a refund or exchange. Please note that custom-made products are not eligible for return unless they are faulty or damaged upon arrival.

To initiate a return, please contact our customer service team. The cost of return shipping is the responsibility of the customer unless the product is defective or the return is due to an error on our part.

5. Intellectual Property

All content on the TileCraft website, including text, images, logos, and graphics, is the property of TileCraft or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content from our website without our express written permission.

6. User Conduct

By using our website, you agree to abide by all applicable laws and regulations. You may not use our website to engage in any unlawful activity, including, but not limited to, hacking, distributing viruses, or violating the rights of others.

7. Limitation of Liability

TileCraft is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our liability is limited to the amount you paid for the product in question.

We make every effort to ensure that the information on our website is accurate and up to date; however, we do not guarantee the completeness or accuracy of the content. TileCraft is not responsible for any errors or omissions on the website or for any damages resulting from the use of information provided on the site.